1. Home
  2. FAQ’s

FAQ’s

General Questions

What areas do you serve?

We serve cities Dubai, Abu Dhabi, and Northern Emirates.

Yes, Masar Al Ibtikar employs skilled and licensed technicians who adhere to industry standards to ensure high-quality service. Each technician is certified in their area of expertise, providing confidence in their ability to deliver professional and reliable solutions.

During a service visit from Masar Al Ibtikar, you can expect the following:

  1. Initial Assessment: The technician will arrive on time and assess the scope of the service or issue.
  2. Clear Communication: The technician will explain the process, timeline, and any costs associated with the service before starting.
  3. Professional Work: Licensed professionals will complete the work efficiently and to a high standard, using the best tools and materials.
  4. Post-Service Cleanup: After completing the task, the area will be cleaned to ensure it is left in good condition.
  5. Feedback Opportunity: The technician will review the work with you, address any questions, and ensure satisfaction.
Yes, Masar Al Ibtikar offers free estimates for their services. You can request a free estimate by contacting them via phone, WhatsApp, or email, or by filling out the service request form on the website. A representative will gather details about your project and provide a transparent quote tailored to your needs.

If you’re unsure which service you need, Masar Al Ibtikar can help guide you. Here’s how:

  1. Initial Consultation: Contact them via phone, WhatsApp, or email to describe your issue or project. Their team will ask detailed questions to understand your needs.
  2. On-Site Assessment: If necessary, a technician can visit your location to evaluate the situation and recommend the most suitable service.
  3. Expert Guidance: Based on their expertise, they will provide clear advice on the best solution tailored to your specific requirements.

Feel free to reach out to ensure you receive the most effective and appropriate service.

Scheduling Questions

How far in advance should I schedule?
It’s recommended to schedule your service with Masar Al Ibtikar at least 2–3 days in advance to ensure availability. However, for larger projects or specialized services, booking a week or more ahead is ideal.

 

If you have an urgent need, their team also offers 24/7 emergency support to accommodate immediate requests. Contact them directly to discuss your timeline and they will do their best to fit your schedule.

Yes, you can reschedule your appointment with Masar Al Ibtikar. Simply contact their customer support team via phone, WhatsApp, or email at least 24 hours before your scheduled service. They will work with you to find a new date and time that fits your availability.

For last-minute changes, they will do their best to accommodate your needs, but advanced notice is highly appreciated.

If you are not on-site during the service provided by Masar Al Ibtikar, they will ensure a smooth process by following these steps:

  1. Advance Arrangements: Before the appointment, you can coordinate with their team to grant access, such as leaving a key, sharing entry codes, or designating someone to oversee the service.
  2. Clear Instructions: Provide detailed instructions about the work required, including specific areas to address or tasks to prioritize.
  3. Regular Updates: The technician will keep you updated throughout the process via phone or WhatsApp, sharing progress and addressing any concerns that arise.
  4. Work Completion: Once the service is complete, they will document the work by providing a detailed summary, including photos or videos if necessary.
  5. Follow-Up: You will have an opportunity to review the work and share any feedback to ensure you are satisfied.

Masar Al Ibtikar values your trust and takes all necessary precautions to deliver quality service in your absence.

The duration of a typical service from Masar Al Ibtikar depends on the type and complexity of the task:

  1. Small Repairs or Maintenance: Tasks like minor plumbing fixes, electrical work, or basic painting typically take 1–3 hours.
  2. Medium-Sized Projects: Services such as HVAC servicing, flooring installations, or drywall repairs may take a full day or up to 1 day – 1 week.
  3. Large or Specialized Projects: Comprehensive renovations, roofing, or custom installations can take several days to weeks, depending on the project’s scale.

Before starting, their team will provide an estimated timeline based on your specific requirements to help you plan accordingly.

Yes, Masar Al Ibtikar offers evening and weekend appointments to accommodate your schedule. Whether you need service outside of regular working hours or on a weekend, you can coordinate with their team to book an appointment that works best for you.

For urgent requests, they also provide 24/7 emergency support. Just reach out, and they will do their best to fit your preferred time.